Return and Refund Policy

At Vitashop.co.nz, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward return and refund policy. Here are the details:

30-Day Return Window

You have 30 days from the date of purchase to initiate a return.

Eligibility:

To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

Return Process:

Contact our customer support team at [email protected] to initiate the return process.
Ship the item back to the address provided by our customer support team.

Refund Method:

Once your return is received and inspected, we will process the refund using the original method of payment. Please allow 1-3 business days for the refund to appear in your account.

Return Shipping:

Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part.

Damaged or Incorrect Items:

If you receive a damaged or incorrect item, please contact us immediately. We will arrange for a replacement or issue a full refund, including return shipping costs.