Order Cancellation Policy

At Vitashop, we strive to process and dispatch orders promptly to ensure timely delivery. Please review our cancellation policy below:

Cancellation Window

• Orders can be canceled within 24 hours of placement.
• To request a cancellation, please contact our Customer Service Team using the contact information below within this timeframe.
• If the cancellation request is received within 24 hours and before the order has been shipped, we will process a full refund to your original payment method.

Post-24-Hour Cancellation

• After 24 hours, orders are typically processed and prepared for shipment.
• If you wish to cancel the order after this period, cancellation may not be possible.
• In such cases, you may refuse delivery upon arrival.
• Once the refused package is returned to us in its original condition, we will process a refund for the product price, excluding shipping costs.

Important Notes

• Refunds will be issued to the original payment method used during purchase.
• Shipping fees are non-refundable for orders canceled after the 24-hour window or for refused deliveries.
• If the returned item is not in its original condition, a restocking fee may apply.

Need Help?

If you have any questions, please contact us at:

Email: support@vitashop.co.nz
Business Hours:
Monday – Friday: 9:00 AM – 6:00 PM (NZST)
Saturday – Sunday: 10:00 AM – 4:00 PM (NZST)
Response Time: We aim to respond within 1 business day.