THRIVE | Women'S Probiotic

1. How can I place an order on vitashop.co.nz?

• Browse our product catalog on our website.
• Select your desired product, choose the quantity, and click "Add to Cart."
• Review your cart, proceed to checkout, and enter your shipping details to complete your purchase.

2. What payment methods do you accept?

• We accept major credit cards (Visa, MasterCard, American Express) and PayPal for secure transactions.

3. Can I modify or cancel my order after it's placed?

• Modifications or cancellations may not be possible once an order is processed. Contact our customer support for assistance.

4. How do I track my order?

• After your order ships, you’ll receive a confirmation email with a tracking number to monitor your package’s status.

5. What is your return policy?

• Check our Return and Refund Policy page for detailed information on returns, refunds, and exchanges.

6. Do you ship internationally?

• Yes, we offer global shipping. Review shipping options at checkout for details on costs and delivery times.

7. How can I contact customer support?

• Reach us at support@vitashop.co.nz. We aim to respond within 1-2 business days.

8. Are your products safe and authentic?

• Yes, we source products from reputable suppliers, ensuring quality and authenticity with every purchase.

9. What if I receive a damaged or incorrect item?

• Contact customer support promptly, and we’ll arrange a replacement or issue a full refund, including return shipping costs.

10. How do I subscribe to newsletters or promotional updates?

• Sign up for our newsletters during account creation or via the subscription field on our website.

11. What security measures protect my personal information?

• We use industry-standard security protocols. See our Privacy Policy for details on how we safeguard your information.

12. Can I change my shipping address after placing an order?

• Address changes may not be possible post-processing. Contact our support team for assistance.

13. Do you offer wholesale or bulk purchasing options?

• Yes, we provide wholesale options. Contact our wholesale team for details.

14. How do I unsubscribe from newsletters?

• Click the "unsubscribe" link at the bottom of any promotional email to opt out of newsletters.

15. Do you have a physical store?

• Vitashop.co.nz is an online-only store with no physical retail location at this time.

For additional inquiries, contact us at support@vitashop.co.nz. Thank you for choosing Vitashop.co.nz for your wellness needs.